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Case Study: False Creek Healthcare Centre
In 2010 our team implemented a transformation plan to increase clinical efficiency, accountability, and reporting at False Creek Healthcare Centre in Canada. As a result, False Creek Healthcare Centre experienced a 1.7 million dollar increase in revenue from the following year.
False Creek Healthcare Centre is a private healthcare facility located in Vancouver, B.C. The facility has over 80 physicians and offers more than 500 services in surgery, family practice, urgent care, advanced diagnostics, and pathology.
The client was using software best suited for a single specialty medical office. This software was replaced with a Vigilance designed system that focused on:
- A centralized patient record that is utilized by every department
- Reporting functionality to improve business intelligence
- Staff accountability and process control to ensure the safety of patients
Patient Management – It takes seconds to find a patient record, view demographic information, contact information, appointment booking, and procedure history.
Group Calendar – Shared calendars for each department, resource, or physician. The medical staff can view at a glance what procedures are booked for the day, week and month.
Lab Report Retrieval – Lab reports from Lifelabs, VCH, BCB, PHC are automatically downloaded and attached to the patient’s record.
Automatic Processes – Workflow creation to streamline business processes. For example:
- A task is created for a medical office assistant when a new patient enquiry is submitted
- The facility manager is emailed when surgical equipment is booked
Staff Accountability – An audit trail is created whenever a patient record is viewed and changed. Business information privacy through structured roles responsibility and privileges of access.
Business Intelligence – Real time analytics and graphs that enable informed decisions. Examples of data include:
- How many surgeries were performed during a given date
- Which doctors performed the most procedures
- Which employees booked the most surgeries
Inventory System – Bar code controlled inventory system to keep track of incoming and outgoing stock.
Invoicing System – Price lists by department or physician. Invoices generated from a patient record.
Web Integration – Contact forms submitted through the website are entered directly into the system.
Human Resource Management – Documentation, benefits and performance forms attached to every employee record. Communication, privileges, and incident report forms attached to every physician record.
Microsoft Products used: Dynamics CRM, SharePoint, Office Suite.